Wednesday or Douche Day 3

The guys at the station were so busy that I pretty much sat in front of the laptop and pounded out documentation all day. Sort of like I pounded CJ's Mom last night (she flew in Monday). I tried to find info on just about every vendor I could, which was pretty sucky. They have a lot of things they don't really know the name of, just a vendor name, or vice versa.

In just about every room of the station, especially the tech rooms, they have the TV going. So if there's a problem, or the broadcast freezes for whatever reason, they are on it before anyone calls them. Most of the critical problems I've seen have been solved in about 10 minutes. That's pretty damn good.

I forgot to mention, I got to watch the live newscast from the control room Monday. They had three or four people, and one guy directing everyone. They were all doing about twenty things at once, and surprisingly it went off without a hitch. I'm sure they're used to it by now, but it was pretty amazing to watch.

I've been trying to throw in a good word about the HelpDesk whenever I can. If one of the desktop guys complains about the little things, I try to mention that we do it all the time. Like fixing people's migration password issues, migration e-mail issues, etc.

I walked with the desktop guy on one ticket, and a user couldn't login to the new domain. He was getting some kind of error trying to log in. It was basically giving him a fake profile since it couldn't contact the domain. It turned out to be an unplugged cable. I wanted to mention that would be one of the first things the HelpDesk would try. Of course, I'm trying to walk a fine line between promotion and not being an over-bearing douche.

I think one of the best things I can do to impress the desktop guys is be geeky. I've been talking about a lot of different things with them, throwing out suggestions, etc. I may be the geekiest guy on the HelpDesk, but I know I'm not the smartest or the best troubleshooter. But if they come away thinking I know what I'm talking about, they'll be more impressed when they get someone who really knows their shit.

Except if they talk with Doug, although, to be fair, he knows a lot about shit.